How will we know what there is to buy?

 

Click on the pottery to your porch gallery above to see what you would like to paint, all items are numbered with the price and a short description to help you identify what you’d like to choose.

 

How long will we have the kit for?

 

24 hours (approx) which should give you plenty of time to do your painting and allow us to get to other customers, kits can be had for longer with prior arrangement. 

 

When and how will you deliver/pick up?

 

Our plan is to get to you between 10am and 12pm to allow you to make the most of your day. If this is any different, we’ll let you know.

When you book, we will ask you for your “safe space”; a place we can leave your package.

We will return to pick up the next day. Please have your item ready for return and in your “safe place” at 10am.

 

Naturally it is imperative that social distancing rules are strictly applied to any pick up or drop off. Please be assured we will ring the bell, place the Clayart Pack at the door and step away by at least 2 meters to ensure the safety of client and of our staff. If you would prefer us to simply leave the pack in a safe place please clearly specify your instruction when you place your order. We want to make all concerned as comfortable as possible during your transaction.

 

What do we do with our finished pots?

 

Once your finished painting is dry, wrap the pottery in the bubble wrap and bags they arrived in to keep it safe and identifiable (the bag will have the date, your name and contact details on). We will pick these up, along with the equipment.

 

How do we get our glazed pottery back?

 

As usual, we will text message you to let you know when they are ready. We will turn pottery around as quickly and efficiently as possible. Our plan is to deliver them back to your “safe place” as we go on our delivery rounds. If you wish to get them sooner, contact us once you have had your text message and we can arrange a “Drive by Collection” and you can collect them from outside the workshop.

 

Will there be a deposit?

 

No, no deposit. We appreciate cash flow may be a challenge at this time so we have decided not to charge for hire or take a deposit. Instead, we will ask you to go through the check list we will provide to ensure you have everything you need and to ensure everything is returned in good order.

 

Is there a delivery charge?

 

No, no delivery charge. Again, during these challenging times, we want to help and we’re keeping this service ‘local’... approximately 15 minutes drive from us as a rule of thumb. We do ask for a minimum spend of £30 which will buy for example, 3 party animals, 3 mugs or 3 plates or one of each!

 

For those of you who live further afield, we are happy for you to come to us for a “Drive by Pottery Pick Up” which you can book in the same way and we will leave it outside our door in a safe place for you to come and collect / drop off.

 

How do we pay?

 

We will take card payment over the phone when you book and when available, we can take payment at the studio too.

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Hygiene hygiene hygiene

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Our Mantra, Wash your hands, Frequently, thoroughly, as per the guidelines. So when we pack your Clay experience we take the upmost care to meticulously clean every surface individually with anti viral solution as we place them in their box, and again when they return. Disposable gloves will be available on request to be included in the kit.

 

How do we book?

 

Select your items and have their Identifying number, basic description and price of each of the item(s) you wish to paint from our Porch pottery photo gallery

Have your card ready for payment.

Ring the Studio 01752 665565 mobile 07393 233557 or use the form below to send us your details and we will call back to make all the arrangements, Our availability will alter over the covid shutdown period, please be patient  😊

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We ask for a full day’s notice, for example, if you book on a Tuesday, the earliest date for delivery will be Thursday.

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